3x Faster Warranty Claim Processing
Handling customer complaints about faulty parts, requires manual review of the claim. In most cases that is a time and labor-intensive process which is prone to errors and subjective judgement.
750
man-hours saved annually
10x
faster container booking
Fast
and near immediate response to requests
Business Case
The process requires a lookup in an internal management system, based on a mainframe terminal and SAP for container booking data, discovering mismatches and conducting a correction booking in the corresponding system.
Customer’s objectives:
- End-to-end automation of the business process.
- Reduce the probability for errors due to the complexity of the process.
- Streamline and respond quickly to correction requests.
client
One of the largest automotive groups in Europe
RPA Solution
The RPA solution is split into two parts. The first part involves exporting data from SAP and the supply management system on a monthly basis, comparing the results from both systems and writing the findings in a spreadsheet. To achieve even faster results, the solution extracts the data from the data warehouse directly, without requiring access to the systems via user interfaces.
The second part is about responding to individual correction requests, received via email by the business users and processing the correction bookings. Thanks to our solution the response time is reduced to a minimum.
Benefits
- 10x faster container booking
- 750 man-hours saved annually
- Reduced probability for errors
- Near immediate response to requests
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