3x Faster Warranty Claim Processing
Handling customer complaints about faulty parts, requires manual review of the claim. In most cases that is a time and labor-intensive process which is prone to errors and subjective judgement.
RPA Success Story
man-hours saved annually
faster container booking
and near immediate response to requests
The process requires a lookup in an internal management system, based on a mainframe terminal and SAP for container booking data, discovering mismatches and conducting a correction booking in the corresponding system.
Customer’s objectives:
One of the largest automotive groups in Europe
The RPA solution is split into two parts. The first part involves exporting data from SAP and the supply management system on a monthly basis, comparing the results from both systems and writing the findings in a spreadsheet. To achieve even faster results, the solution extracts the data from the data warehouse directly, without requiring access to the systems via user interfaces.
The second part is about responding to individual correction requests, received via email by the business users and processing the correction bookings. Thanks to our solution the response time is reduced to a minimum.
We will contact you as soon as possible.