4x Faster Reimbursement Validation
Our team streamlined the reimbursement process and utilized various functionalities of the RPA tool to drastically decrease the processing time and reduce the probability for errors.
RPA Success Story
man-hours saved annually
faster claim processing
lag time in decision taking for claims
Handling customer complaints about faulty parts, requires manual review of the claim. In most cases that is a time- and labor-intensive process which is prone to errors and subjective judgement.
Customer Objectives
One of the largest automotive groups in Europe
Our team transformed a completely manual claim review process into an automated workflow. First, a ticket with the claim is created in the in-house ticketing system, which in turn generates an email and sends it to the bot’s mailbox. The bot afterwards goes into the ticketing system, checks whether the required images with the faulty part are present in the ticket’s description and passes them to the AI. A decision is then made, of how to proceed with the claim review - valid claim, non-valid claim or inconclusive. The first two decisions allow for the completion of the process within 5 minutes since claim entry.
Should the decision be inconclusive, another bot is being utilized, which takes care of monitoring the ticketing system for freshly uploaded pictures, then to repeat the decision-making process.
Thanks to this solution, our customer speeded up the claim review process, eliminated bias of people involved and improved the customer experience in their service centers. The process itself now involves only 1 person who triggers the automation workflow.
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