3x Faster Warranty Claim Processing
Handling customer complaints about faulty parts, requires manual review of the claim. In most cases that is a time and labor-intensive process which is prone to errors and subjective judgement.
Dispatch Automation
The solution includes a scheduled lookup in our client’s ERP system for dispatchers that have suppliers with delayed shipments of freights. Together with our team, business users defined the rules that allow for the bot to identify such cases and send reminder emails to the suppliers and their corresponding dispatchers, before the delay has actually happened.
By doing this, suppliers still have some time and options to organize an additional delivery of the delayed goods thus eliminating any possibility for delay on the production lines of the manufacturing company.